Manager 2, Business Data Analytics - Mountain View California

Company: Intuit
Location: Mountain View, California
Posted On: 02/02/2025

The Customer Success (CS) Services Analytics team has an exciting opportunity to improve customer experiences through operational business performance improvements, leveraging data and analytics. We are seeking an exceptional Senior Manager, Business Performance Analysis leading a team of 4-6 talented business data analysts/scientists to work alongside business stakeholders to deliver operational insights and recommendations. This is an exciting time to join Customer Success at Intuit as we are building a service platform to help our customers beyond core product use. This is your opportunity to join this exciting and transformational journey.Responsibilities

• Leads and nurtures a team of talented analysts and scientists with a focus on expert performance, expert skills and profile, and operational performance.
• Partners with business leaders (e.g., Service Delivery, Operations, Learning & Development, Expert Engagement) to define business strategies, areas of investment, and critical priorities.
• Translates business and analytics strategies into multiple short-term and long-term projects, and manages end-to-end execution.
• Activates analytics insights that lead to decisions or better hypotheses, and evangelizes innovative analytics ideas that enable new opportunities.
• Drives analytics rigor by inspecting and experimenting methodologies, improving techniques, and creating a learning culture.
• Drives data roadmap from data quality to data visualization, and marshals resources from multiple functions to deliver scalable solutions.
• Develops and executes business intelligence strategies that drive business growth through the effective use of data analytics, data visualization, and reporting.
• Role-models "win-together" while challenging status quo and driving changes across teams regardless of organizational structure.
• Examples of deliverables:
  • Data insights to inform the future: development of KPIs, business performance diagnostics, expert profile analyses, self-service analytics, etc. to drive actionable expert/operations insights.
  • Data products to transform expert experiences: data predictions, propensity modeling, etc. to make expert and operator experiences more intelligent with data.CompensationIntuit provides a competitive compensation package with a strong pay-for-performance rewards approach. The expected base pay range for this position is Bay Area California $160k - $195k. This position will be eligible for a cash bonus, equity rewards, and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.Minimum Requirements
    • 7+ years of diverse analytics experience on end-to-end customer-level data.
    • Proven experience in leading a team of analysts and/or scientists.
    • Strong passion for uncovering strategic opportunities and solving business problems.
    • Proficient with SQL, Python.
    • Experience in statistical modeling techniques.
    • Experience in AI/ML and LLM integration into analysis/data workflow.
    • Experience in data gap assessments, requirements, and infrastructure implementation.
    • Outstanding communication skills with both technical and non-technical colleagues.
    • Undergraduate degree a must; equivalent work experience considered. Masters in a quantitative discipline preferred.
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