Technical Support Technician - Fresno California

Company: VirtualVocations
Location: Fresno, California
Posted On: 02/02/2025

A company is looking for a Technical Support Tech I responsible for Tier I software and hardware support.



Key Responsibilities

Provide software and hardware support for employees, sales reps, and customers
Diagnose and resolve problems using documented procedures and checklists
Enter call data into a tracking system and escalate issues to higher-level support as needed


Required Qualifications

Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or related field
1 to 2 years of IT work experience in computer systems or support
Demonstrated knowledge of basic hardware and software products
Experience with call tracking systems and Help Desk practices
Familiarity with tools such as Ivanti, AD, 2FA, and Outlook functionality More...

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