Inside Sales Representative (Full-Time), Hayward, CA - San Francisco California

Company: International Distribution Network
Location: San Francisco, California
Posted On: 02/02/2025

Inside Sales (Full Time), Hayward, CAIDN Company: IDN-WilcoType of Position: Full-TimeLocation: Hayward, CAIDN is a leading distributor of security hardware, access control systems, video surveillance equipment, doors & frames, locksmithing tools, and related security products.Job Description:Based in Hayward, CA, the individual in this position is responsible for providing superior service to customers throughout northern California.Responsibilities include the following:

• Assisting customers by phone and in person (for walk-in traffic/counter sales)
• Using the computer system to provide information on price and availability
• Order processing and related customer assistance, including handling stock orders, processing special orders, presenting promotions, resolving pricing situations, handling customer returns and credit situations, and related tasks
• Manufacturer/vendor contact for factory orders
• Outbound customer calls to assist in growing the local businessThis individual should excel in a team-oriented work environment - working with the branch staff and outside sales representative to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.Key Working Relationships:The successful candidate will report to the Sales Manager at IDN-Bay Area. The individual will work closely with other staff members and with the local Outside Sales representative.Requirements:
  • Experience with locksmithing, security hardware and/or related items
  • 1 to 3 years Inside Sales/ Customer Service experience (distribution industry preferred)
  • Proficient in Microsoft Office products (Word, Excel)
  • Strong organizational skills with an ability to multi-task
  • Team playerAll qualified applicants that apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer.
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