Care Advisor - Pasadena California

Company: VirtualVocations
Location: Pasadena, California
Posted On: 02/02/2025

A company is looking for a Care Advisor to assist with caregiver search and support for families in a remote environment.



Key Responsibilities

Guide members through the caregiver search journey by building relationships and providing exceptional communication
Collaborate with the Enrollment Team for seamless transitions and provide ongoing support after caregiver hire
Document interactions accurately in the EHR system and assist in the inbound call center as needed


Required Qualifications

High school diploma or equivalent required; some college coursework preferred
Six months of experience in a customer service role required; one year preferred
At least one year of experience in a customer service or call center environment preferred
Previous healthcare experience preferred
Ability to work for prolonged periods at a desk and on a computer More...

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