Customer Support Specialist - Fresno California

Company: VirtualVocations
Location: Fresno, California
Posted On: 02/02/2025

A company is looking for a Customer Support Representative II to provide advanced technical support to customers.



Key Responsibilities

Assist customers by troubleshooting and resolving complex technical issues
Maintain high customer satisfaction scores and contribute equally to team workload
Update or write help articles monthly and foster strong client relationships


Required Qualifications

2-5 years of experience in customer support, preferably in B2B SaaS
Proficient in troubleshooting Tier 2 support issues
Ability to learn new technology quickly
Must supply own internet and smartphone
Embody an optimistic attitude and emotional maturity More...

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