User Support Specialist - Pasadena California

Company: VirtualVocations
Location: Pasadena, California
Posted On: 02/02/2025

A company is looking for a User Support Specialist (Remote).



Key Responsibilities

Intake, analyze, research, and explain technical troubleshooting solutions related to the platform
Assist stakeholders with onboarding and general support issues
Document conversations and exchanges in the support ticketing system


Required Qualifications

BA/BS degree or equivalent work experience
1+ years of user support experience
2+ years of experience in solving complex challenges
Experience in a high-energy environment with multi-tasking
Insurance industry experience is a plus More...

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