Technical Support Specialist - Ontario California

Company: VirtualVocations
Location: Ontario, California
Posted On: 02/02/2025

A company is looking for a Technical Support Specialist to provide technical assistance to customers and enhance their experience.



Key Responsibilities

Provide technical support to customers via email, screen sharing, and chat, ensuring timely responses within established SLAs
Master the product to effectively troubleshoot and document solutions for scalability
Contribute to internal and external documentation and participate in team meetings for troubleshooting and efficiency


Required Qualifications

2+ years of technical customer support experience in a SaaS/Tech environment
Experience troubleshooting cloud providers such as AWS, Azure, or GCP
Understanding of APIs and Networking
Familiarity with log management tools like Datadog
Ability to work an 8AM-5PM CST schedule with on-call responsibilities as needed More...

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