Tech Enablement Lead - Fresno California

Company: VirtualVocations
Location: Fresno, California
Posted On: 02/02/2025

A company is looking for a Tech Enablement Lead, Community Support.



Key Responsibilities

Develop the vision and strategy for Global Channels & Routing, building consensus on the roadmap and prioritization
Mentor and lead a team of experienced Platform Managers, fostering a collaborative and high-performing environment
Collaborate closely with cross-functional partners to deliver end-to-end user journey experiences


Required Qualifications

12+ years of product or platform management experience
5+ years of experience in a management role with direct reports
Strong understanding of customer transactions and operational workflows in a global multi-business environment
Experience with online help experiences, personalization, and prediction
Familiarity with data science, analytics, and machine learning concepts More...

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