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Future Full Time Sales Associate, Google Store - Santa Monica California
Company: Acosta Sales & Marketing
Location: Santa Monica, California
Posted On: 02/02/2025
DESCRIPTIONThe Future Full-time Google Sales Associate will be expected to have a deep knowledge of the brand's products and services in order to effectively empower the consumer using device and product discovery. They will be goal-driven and create a radically helpful consumer experience that promotes excitement around the brand's ownership, by being the experts of the brand's devices, software, and third-party products and services in the brand's Better Together ecosystem.We are looking to build our roster for future Google Store openings; we will contact you when we have openings in your region.Pay Range: Pay rate will vary depending on locationRESPONSIBILITIES - Meet and greet customers at the entrance, listen to needs/interests, and direct them appropriately.
- Build trust and authentic relationships with customers.
- Educate visitors on features, functionality, and technical aspects of products.
- Listen, acknowledge, and provide product solutions attributed to customer personal needs.
- Be an expert in payment solutions and product onboarding including device switching.
- Participate in an environment of collaboration and support through personal accountability and effective communication with supervisors and peers.
- Responsible for maintaining visual and inventory integrity of store displays.
- Evangelize the brand's products and services.
- Lead engaging Community education programming and workshops.
- Expected to drive a memorable and interactive consumer experience by promoting the newest brand's mobile devices, phones, tablets, wearables, and other electronics or products.
- Lead the way in delivering transformational experiences by helping consumers discover how the brand's products can enrich their lives, recommending product and service solutions to fit their personal, work, and school needs.
- Contribute to culture, bringing the space to life with vibrancy by having a charisma, passion, and hobby or skill that helps consumers experience the brand's center of excellence.
- Guide consumers of varying experience levels to try out the brand's devices and technology products in ways that engage and entertain them personally.
- Handle multiple consumers and tasks while maintaining composure and courteous customer service.
- Assist (but don't push) consumers to sign up for and fully utilize the brand's products, with each interaction providing a personal moment of delight.
- Work closely with all the brand's and agency management, as well as peers within the space, to build and maintain strong relationships, while providing the absolute best consumer experience.
- Passionately engage consumers by showcasing key features and benefits, selling products, assisting with devices, products, and troubleshooting issues.
- Serve as the brand's advocate, building brand awareness and presence through consumer interactions at events ranging in scale.
- Stay up to date on the brand and competitive technology, integrating it whenever possible to earn our customers' trust.
- Maintain working knowledge of policies and procedures to ensure presentation standards are upheld and company assets protected.
- Proven ability to work independently and in a team environment.
- Other duties as assigned.QUALIFICATIONS
- High School diploma or equivalent plus 2+ years of retail experience.
- Display effective communication and presentation skills, for one-on-one or group interactions, with an ability to capture the attention of an audience.
- Ability to demonstrate effective decision-making skills, the ability to reason and take action in resolving problems while exhibiting professional sound judgment.
- Friendly and helpful, engaging in casual conversation with the consumer.
- Ability to understand and define the consumer's specific needs and interests.
- Ability to promote excitement around the brand's ownership, building consumer loyalty.
- Maintain knowledge of all the brand's products in order to be a subject matter expert onsite - complete required training on current and upcoming products.
- Ensure all designated KPIs are met or exceeded, including product training requirements.
- Exhibit professional behaviors in daily interactions with consumers, peers, and management.
- Energetic and enthusiastic attitude and friendly, positive interpersonal communication skills.
- Ability to set up consumers' devices based on their individual usage needs and interests.
- Ability to troubleshoot and resolve issues with consumer device software, features, and functionality, with appropriate needs-assessment, listening skills, and patience.
- Ability to work 40 hours per week (for FT) or more. Flexible to work any day of the week on a two-week rotating schedule. Occasionally work additional hours beyond normal schedule during peak workload demands.Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
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