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Field Services Engineer- Onsite - San Diego California
Company: Cognizant
Location: San Diego, California
Posted On: 02/02/2025
Field Services EngineerLocation: San Diego, California (This is an onsite position)Skills required: Mac Laptop Support, Corporate Desktop/Tech Bar, Active Directory, Jamf/Intune Entra/AzurePlease note, this role is not able to offer visa transfer or sponsorship now or in the future.Responsibilities Use tools and processes to support end-user computing devices, including desktops, laptops, Apple devices, tablets, thin clients, mobile devices, and peripherals. Manage stockroom of peripherals and laptops, providing quarterly audits and disposal as directed by the business. Respond to customer inquiries and provide support at the Tech Lounge. Resolve computer issues and prioritize customer inquiries. Install new programs, manage updates, and provide technical support. Provide hands and feet support for network, server, and conferencing teams. Install, maintain, and troubleshoot required client software and hardware, whether onsite or remotely.Requirements Solid knowledge of Mac OSX and a minimum of 2 years Mac experience in an Enterprise Environment is required. Experience in Mac Operating system installation. Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred. Troubleshoot and resolve tickets within SLAs related to operations and end-user requests. Experience with a ticketing system - ServiceNow. Expected to have in-depth knowledge of the latest technology used in Mac/Windows computers and systems. Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems. Must constantly update knowledge and skills to execute job responsibilities efficiently. Analyze, troubleshoot, and repair a wide variety of PC & MacOS problems related to hardware and software. Assist in developing and documenting improvements to current processes. Provide technical support for events, video conferencing, and audio/visual setups.Salary and Other CompensationApplications will be accepted until 02/10/2025. The annual salary for this position is between $37,800 - $68,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant's applicable plans.BenefitsCognizant offers the following benefits for this position, subject to applicable eligibility requirements: |
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