Contact Center Policy Analyst - Pasadena California

Company: VirtualVocations
Location: Pasadena, California
Posted On: 02/03/2025

A company is looking for a Contact Center Communication/Policy and Procedure Analyst.



Key Responsibilities

Manage communication regarding procedure and policy changes within the Contact Center
Assist in implementing and maintaining compliance for policies and procedures
Represent the Contact Center on cross-functional teams for project work


Required Qualifications

2+ years of experience in a high-volume, fast-paced environment
Working knowledge of Microsoft Office and web content management systems
Experience in Call Center or banking/finance industries preferred
Proficiency in SharePoint
Strong strategic thinking and planning skills More...

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