Senior Contact Center Engineer - Sacramento California

Company: VirtualVocations
Location: Sacramento, California
Posted On: 02/03/2025

A company is looking for a Sr. Contact Center Application Engineer to lead the deployment of AI applications in a contact center environment.



Key Responsibilities

Lead the deployment of AI applications and models in the contact center environment
Collaborate with various teams to ensure seamless integration of AI models and enhance customer experience
Provide technical guidance and support throughout the AI deployment process


Required Qualifications

Proven experience in working with AI in contact centers
Familiarity with Nice Enlighten is highly desirable
Understanding of contact center operations and environment
Experience with AI frameworks such as PyTorch, TensorFlow, and Google/AWS AI services
Proficiency in programming languages including Python, Java, and SQL More...

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