Platform Experience Manager - Sacramento California

Company: VirtualVocations
Location: Sacramento, California
Posted On: 02/03/2025

A company is looking for a Platform Experience Manager to join their Customer Experience team.



Key Responsibilities

Provide technical support and issue resolution for customer inquiries
Lead customer training sessions and develop solutions to enhance platform utilization
Gather and communicate customer feedback to drive platform improvements


Required Qualifications

3+ years of experience in a customer-facing role with technical support and training
Prior experience in adtech or performance marketing
Proficiency in troubleshooting technical issues and communicating with engineering teams
Experience in developing and delivering training sessions
Strong analytical skills for identifying and resolving customer issues More...

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