Technical Escalation Manager - Whittier California

Company: VirtualVocations
Location: Whittier, California
Posted On: 02/04/2025

A company is looking for a Technical Escalation Manager to lead high-profile customer and partner escalations.



Key Responsibilities

Manage customer escalations and coordinate resolution efforts with internal stakeholders
Monitor and develop dashboards to proactively track trends and recommend improvements
Facilitate daily and weekly stand-ups to report on key customer issues and escalation status


Required Qualifications

Bachelor's and/or Master's degree in a technical discipline or quantitative field
Minimum of 3 years' experience in complex SaaS Customer Support or management
Proven track record of improving customer experience collaboratively
Strong preference for working in ambiguous environments with little direction
Ability and availability to be on call on weeknights and weekends More...

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