Digital Engagement Manager - Pasadena California

Company: VirtualVocations
Location: Pasadena, California
Posted On: 02/04/2025

A company is looking for a Digital Engagement Operations Manager to lead a digital engagement team and strategy aimed at improving client and employee experiences.



Key Responsibilities

Guide and support the Digital Engagement team, fostering a positive and inclusive environment
Manage vendor and product relationships to ensure effective communication and issue resolution
Develop and execute digital adoption strategies to enhance user engagement and boost product adoption



Required Qualifications

7+ years of Customer Success or Customer Experience program implementation and management experience
3+ years of people management experience in a customer service-focused organization
Bachelor's degree or equivalent experience
1-3 years of experience utilizing, configuring, and optimizing Pendo within a SaaS company
Demonstrated ability to analyze complex situations and create actionable strategies More...

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