Therapist Operations Manager - Sacramento California

Company: VirtualVocations
Location: Sacramento, California
Posted On: 02/04/2025

A company is looking for a Therapist Support Operations Manager (Remote).



Key Responsibilities

Manage and expand the Central Support team to enhance client experience
Lead the Tier 3 Therapist support team to exceed KPIs/SLAs
Develop processes for scalability and collaborate cross-functionally to improve user experience


Required Qualifications

5+ years of experience in support, with at least 3 years managing support-centric teams
Experience in data analysis to inform decisions and improve customer satisfaction
Proven project management skills for large cross-functional initiatives
Ability to collaborate effectively with cross-functional partners
Experience in building and mapping processes for scale More...

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