Vice President of Support - Whittier California

Company: VirtualVocations
Location: Whittier, California
Posted On: 02/04/2025

A company is looking for a VP of Global Support.



Key Responsibilities

Develop and implement a multi-year strategy and execution roadmap for proactive support
Define and manage operational metrics, ensuring alignment with organizational goals
Drive continuous improvement and optimize support processes to enhance customer satisfaction


Required Qualifications

10+ years of experience in customer support, with 5+ years in a leadership role managing large teams
Experience managing global teams across diverse cultures and languages
Strong understanding of SaaS and customer success strategies
Proven track record in budgeting, capacity planning, and forecasting for support functions
Familiarity with support technologies, preferably Zendesk, and experience with AI and automation tools More...

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