Payroll Customer Advocate - San Francisco California

Company: VirtualVocations
Location: San Francisco, California
Posted On: 02/05/2025

A company is looking for a Customer Advocate - Payroll.



Key Responsibilities

Support customer interactions and troubleshoot urgent issues within the Perform application
Educate and counsel customers to enable self-sufficient system usage
Document and manage cases, ensuring timely responses and adherence to productivity goals


Required Qualifications

Bachelor's degree preferred or 4 years of equivalent business experience required
1-2 years of experience supporting customers via phone
1-2 years of multi-channel customer service experience
Familiarity with HCM software and troubleshooting software configurations
Effective organizational skills in a fast-paced, service-oriented position More...

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