Technical Product Analyst - Riverside California

Company: VirtualVocations
Location: Riverside, California
Posted On: 02/05/2025

A company is looking for a Technical Product Analyst to provide technical customer service for software support.



Key Responsibilities

Monitor and manage support ticketing system, ensuring timely resolution of client cases
Participate in collaborative meetings focused on client issues and case resolution
Seek training opportunities to enhance product knowledge


Required Qualifications

1+ year of Help Desk and/or customer service experience
1+ year of scripting experience (SQL, Progress, Powershell, etc.)
1+ year of basic PC troubleshooting and/or repair experience
1+ year of experience with Microsoft Office suite
Must be 18 years of age or older More...

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