Clinical Solutions Specialist PSE-1 - San Jose California

Company: Elekta AB
Location: San Jose, California
Posted On: 02/05/2025

Clinical Solutions Specialist PSE-1Apply locations: San Jose, Sydney, Crawley, AtlantaTime type: Full timePosted on: Posted 3 Days AgoTime left to apply: End Date: March 1, 2025 (26 days left to apply)Job requisition id: R2024-2192Are you a current Elekta employee?Please click here to apply through our internal career site Find Jobs - Elekta.Want to join a team with a mission to improve and save lives?We continually look for motivated and skilled individuals who are interested in supporting our customers - healthcare professionals who use our products to help patients and their communities.The Clinical Application Specialist represents the clinical end user within the Business. With clinical qualification & experience in Radiation and/or Medical Oncology, you will provide clinical expertise to aid in the development of new technologies and products following the product creation process. Additionally, you will be supporting Elekta's portfolio of established products, including delivering new features, product training to Elekta colleagues, handling escalated clinical application support issues, and proactively investigating and resolving support issues.Responsibilities:

• Assess the Customer Experience (in cooperation with the Account Team) to determine if the customer's workflows are optimized.
• Provide clinical specialist expertise for new product and release implementation.
• Partner with the Regional Readiness team to ensure quality software is rolled out to our customers via the region.
• Provide clinical input to the product team during the product creation process and ensure user needs are met.
• Interface with Product Owners/Managers, User Centered Design team, and participate in relevant meetings to understand features in new product/release.
• Assist Global Education and Training in development of training materials, implementation, and support plans for new software releases.
• Deliver clinical training and support to the regions for the initial implementations of new releases.
• Provide relevant customer feedback on implementations of released products in the field to relevant internal teams.
• Partner with GET and ICT to develop and deliver required clinical training programs in a timely manner in preparation of new releases.
• Develop product/feature demonstration under Product Manager's guidance.
• Provide Knowledge Transfer and Regional Implementation meetings to regional staff.
• Provide regional support teams with assistance on clinical issues and handling escalated issues per established policies and procedures.
• Assist the training development team by providing input in terms of content and reviewing initial drafts.
• Provide clinical expertise and support to other departments within the PSE team as well as other areas of the business.
• Review and understand new product features as defined by Product Management.
• Shadow/assist the Validation teams on internal and 'customer led' validation activities.
• Liaise with Technical Training, Service Documentation and Product Management to manage and assist with the production of user documentation.
• Offer clinical overviews and insight to other parts of the organization as requested.
• Provide relevant parts of the business with information on advances in radiation and/or medical oncology.
• Develop and suggest new ideas, systems, procedures and ventures as directed to achieve Business Objectives.
• Maintain a continuous professional development program (clinical or commercial).
• Provide input into marketing material.
• Undertake work as allocated and directed by your manager.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Employees must be able to read, speak, write and comprehend the English language.
  • BSc degree (or equivalent) in Health Care, Nursing or similar fields is preferred.
  • Minimum of 4 years clinical experience using MOSAIQ. (Radiation Oncology and Medical Oncology)
  • Knowledge of/experience with other Elekta applications; EG, Elekta One Smart Flow, Smart View, and Analytics.
  • Must be self-motivated and able to interact well with others. Strong analytical, problem solving, and presentation skills are key to success in this position.
  • Excellent written, verbal and IT communication skills.
  • Must be able to travel domestically and internationally up to 25%.What you'll get:In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.What we offer:
    • Opportunity to work with a proactive and supportive team.
    • Hybrid work option (you are required to work on location at least 3 days/week).
    • Excellent Medical, Dental and Vision coverage.
    • 401k, paid Vacation and Holiday.
    • A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account.
    • Opportunity to work on cutting edge in medical advancement.
    • Close-knit company culture.
    • Upward mobility.How to proceed?We are looking forward to hearing from you! Apply by submitting your application and r--sum-- in English, via the "Apply" button. Please note that we do not accept applications by e-mail.We are an equal opportunity employer.We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.The US base salary range for this position is $110,000-120,000.About Elekta:As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. Elekta is a proud innovator and supplier of equipment and software used to improve, prolong, and save the lives of people with cancer and brain disorders.More than 6,000 hospitals worldwide rely on Elekta technology. We openly collaborate with customers to advance sustainable, outcome-driven, and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don't just build technology, we build hope.Elekta is headquartered in Stockholm, Sweden, with presence in more than 120 countries and listed on Nasdaq Stockholm. For more information, visit elekta.com or follow @Elekta on Twitter and on LinkedIn.
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