Client Experience Manager Lead - Riverside California

Company: VirtualVocations
Location: Riverside, California
Posted On: 02/05/2025

A company is looking for a Client Experience Manager (CXM) Team Lead to oversee the Client and Billing Experience Managers and enhance the Client Experience team.



Key Responsibilities:

Interview, hire, and onboard new Client and Billing Experience Managers
Mentor and coach team members, conducting performance reviews and career development discussions
Monitor team metrics to identify areas for improvement and drive accountability


Required Qualifications:

2-5 years of experience in the Rehabilitation Industry preferred
1-3 years of experience leading a Support or Customer Experience Team
Ability to lead team meetings and educate teammates on processes
Highly motivated to work in a fast-paced, dynamic environment
Proficient in Word, Excel, PowerPoint, Google Workspace, and Slack More...

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