Customer Experience Associate - Riverside California

Company: VirtualVocations
Location: Riverside, California
Posted On: 02/05/2025

A company is looking for a Customer Experience Associate (West Coast).



Key Responsibilities

Answer customer calls and respond to email inquiries in a fast-paced environment
Act as a point of escalation for complex customer and process issues
Assist customers with navigating the website and resolve high-priority escalations



Required Qualifications

1-3 years in a customer experience-related role, preferably in e-commerce or startup
Proficient with platforms such as ZenDesk, Salesforce, Microsoft Office, and Google Workspace
Demonstrated positive approach toward customers and a passion for problem-solving
Self-starter with an entrepreneurial spirit, ready to take on various tasks
Bilingual in English/Spanish preferred More...

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