Provider Services Supervisor - Riverside California

Company: VirtualVocations
Location: Riverside, California
Posted On: 02/06/2025

A company is looking for a Supervisor of Provider Services (Customer Service).



Key Responsibilities

Supervise, mentor, and develop a team of contact center representatives
Monitor daily contact center operations to ensure adherence to service levels and quality standards
Prepare and present regular reports on team performance and operational issues to senior management



Required Qualifications

Associate degree or higher in Business Administration, Healthcare Management, or equivalent experience
Minimum of 3-5 years of experience in a contact center environment, with at least 2 years in a supervisory role
Experience in healthcare, insurance, or prior authorization services is highly desirable
Strong leadership and team management skills
Proficient in contact center software and CRM systems More...

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