Trust and Safety Specialist - Pasadena California

Company: VirtualVocations
Location: Pasadena, California
Posted On: 02/06/2025

A company is looking for a Trust & Safety Incident Operations Specialist.



Key Responsibilities

Independently assess and address trust and safety concerns via phone and email
Identify issues, trends, and common problems facing users while assisting in resolving concerns
Oversee the payment and distribution of the Thumbtack Guarantee to consumers


Required Qualifications

Experience in advanced Customer Support, case management, or skilled mediation is required
High school diploma or equivalent is required
Trust and Safety or incident response experience is a bonus
Strong collaboration skills and a sense of urgency
Ability to work independently and adapt to shifting priorities More...

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