Hosting Support Engineer - Santa Clara California

Company: VirtualVocations
Location: Santa Clara, California
Posted On: 02/06/2025

A company is looking for a Hosting Support Engineer - Tier 2.



Key Responsibilities

Support customers via live chat, support ticketing system, and other communication channels
Diagnose and resolve technical issues related to websites, plugins, and hosting services
Document and summarize troubleshooting steps for communication with customers and colleagues


Required Qualifications

3+ years of experience with website management and migration tasks
2+ years of experience hosting WordPress applications in a Linux environment
2+ years in a web hosting support role
Strong SFTP, SSH, and command-line skills
Experience with WordPress plugins and knowledge of PHP applications More...

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