Broker Support Manager - Riverside California

Company: VirtualVocations
Location: Riverside, California
Posted On: 02/06/2025

A company is looking for a Broker Support Manager to lead and optimize their broker support call center operations.
Key Responsibilities

Manage and mentor a team of agents to foster a high-performance culture
Forecast call volumes and manage resources to meet demand fluctuations
Handle complex field escalations and develop a robust escalation management framework

Required Qualifications

Minimum 5 years of experience in call center management or broker support roles
Experience in Medicare Advantage is strongly preferred
Proven track record in handling escalations and implementing process improvements
Proficiency in workforce management tools and forecasting models
Familiarity with CRM systems and emerging call center technologies More...

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