Call Center Analyst - San Francisco California

Company: VirtualVocations
Location: San Francisco, California
Posted On: 02/06/2025

A company is looking for a Call Center Analyst-Temp.



Key Responsibilities

Gather, analyze, and interpret call center metrics to identify trends and areas for improvement
Manage and optimize Twilio-based systems to ensure effective communication workflows
Utilize SQL to query databases and create actionable reports for decision-making


Qualifications

2 to 4 years of experience as a call center analyst or in a related role
Hands-on experience with Twilio and familiarity with call center software
Strong understanding of Salesforce CRM workflows and data analysis
2 to 4 years of experience using SQL for database queries and reporting
Bachelor's degree in Business, Data Analytics, Computer Science, or a related field (preferred) or equivalent experience More...

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