Merchant Operations Manager - Sacramento California

Company: VirtualVocations
Location: Sacramento, California
Posted On: 02/06/2025

A company is looking for a Merchant Operations Manager to drive operational excellence and enhance customer success in government benefits programs.



Key Responsibilities:

Serve as the subject matter expert on EBT/SNAP regulations and guide teams through compliance processes
Lead strategic merchant onboarding initiatives and optimize onboarding playbooks for efficiency
Act as the primary point of contact for retail partners, driving post-launch customer success and engagement


Qualifications:

Proven experience (5+ years) in operations, strategy, or program management, preferably in fintech or grocery
Demonstrated ability to manage relationships with large-scale accounts and develop strategic plans
Strong project management skills with experience in cross-functional initiatives
A track record of process improvement with a data-driven decision-making approach
Ability to manage multiple priorities in a fast-paced, remote work environment More...

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