Escalation Response Specialist - Anaheim California

Company: VirtualVocations
Location: Anaheim, California
Posted On: 02/06/2025

A company is looking for an Escalation Response Specialist III.



Key Responsibilities

Responds to complaints and escalations from members or providers, providing timely resolutions
Documents, tracks, and resolves assigned complaints and inquiries in a professional manner
Conducts root cause analysis of issues and collaborates with various departments to implement solutions


Required Qualifications

High School diploma or GED required
2 - 4 years of related experience preferred
Vocational or technical education may be required in addition to prior work experience
Experience in escalations and call center environments is highly preferred More...

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