Health Insurance Operations Manager - Santa Clara California

Company: VirtualVocations
Location: Santa Clara, California
Posted On: 02/06/2025

A company is looking for an Operations Manager to oversee the Member Acquisition call center operations.



Key Responsibilities

Train and lead sales supervisors while overseeing daily operations and key performance metrics
Ensure compliance with client rules and service level agreements while managing agent scheduling and performance
Interface with clients to troubleshoot issues and prepare performance reports for strategic planning


Required Qualifications

High school diploma or equivalent
2+ years of sales management experience in a call center environment
Experience in Individual/Family Plan health insurance and Medicare sales
Solid knowledge of CMS rules, individual health insurance plans, and call center technology
Proven track record of increasing sales in a phone-based environment More...

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