Contact Center Representative - Riverside California

Company: VirtualVocations
Location: Riverside, California
Posted On: 02/06/2025

A company is looking for a Contact Center Representative to provide support and advocacy to caregivers seeking services.



Key Responsibilities

Deliver exceptional customer service using empathy and advocacy
Engage with caregivers and referral sources through various communication channels
Conduct outreach and follow-up to expedite the eligibility and enrollment process


Required Qualifications

2+ years of customer service or intake experience, preferably in a healthcare environment
Ability to connect quickly with others using empathy and inquiry
Experience with Salesforce is a plus
Bilingual skills are a plus More...

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