HelpLine Specialist - Anaheim California

Company: VirtualVocations
Location: Anaheim, California
Posted On: 02/06/2025

A company is looking for a Specialist, HelpLine.
Key Responsibilities

Answer incoming calls related to Asthma and COPD education, providing proactive counseling on chronic lung disease management
Provide written and oral translation between English and Spanish, and maintain documentation for each call
Develop and implement chronic lung disease programs and participate in local, state, and national seminars for skill enhancement

Required Qualifications

Bachelor's Degree in a health-related field or equivalent combination of education and work experience
Certification as a registered respiratory therapist or registered nurse with 5-7 years of proven experience
3-5 years of experience in developing and implementing community awareness and education programs related to chronic lung disease
Fluency in English and Spanish preferred, with strong translation skills
Ability to manage a high volume of inbound and outbound calls in a call center environment More...

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