Director of Digital Customer Success - Fresno California

Company: VirtualVocations
Location: Fresno, California
Posted On: 02/07/2025

A company is looking for a Director of Digital Customer Success.



Key Responsibilities

Design and execute digital-first strategies to improve customer engagement and retention
Lead the Pooled Customer Success Management team to ensure exceptional service and scalable support
Use advanced analytics tools to extract actionable insights for customer success


Required Qualifications

5+ years of experience in B2B SaaS, with a focus on data-driven initiatives
3+ years in relevant roles such as Marketing, Product, Strategy, Operations, or Customer Success
Proven ability to implement scalable solutions
Familiarity with systems like Gainsight, Pendo, and Salesforce (or similar) More...

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