Healthcare Customer Experience Associate - Santa Clara California

Company: VirtualVocations
Location: Santa Clara, California
Posted On: 02/07/2025

A company is looking for a Customer Experience Associate I, Healthcare.



Key Responsibilities

Handle incoming and outgoing calls related to healthcare benefits and provide assistance to members and providers
Research and communicate medical information while maintaining confidentiality and meeting performance standards
Document patient information accurately and support team efforts to improve performance and service quality


Required Qualifications, Training, and Education

1-2 years of customer service experience, preferably in a call center or healthcare setting
High School diploma or GED required; Associate or Bachelor's degree preferred
Ability to talk and type simultaneously while navigating multiple computer applications
Flexibility in scheduling and adaptability to changes in a dynamic customer service environment
Willingness to participate in training and comply with recording and evaluation processes More...

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