Senior Customer Support Specialist - Arvada Colorado

Company: VirtualVocations
Location: Arvada, Colorado
Posted On: 11/09/2024

A company is looking for a Senior Customer Support Specialist in Colombus, OH.



Key Responsibilities

Provide personalized communication and support to Glassdoor Employers via live chat and email
Assist customers with product features, usability, technical issues, and onboarding
Monitor customer satisfaction scores and compile feedback for relevant stakeholders


Qualifications & Requirements

3+ years of experience in a relevant customer-facing or support role
Strong customer focus with a track record of meeting KPIs
Experience working well in team-based settings
Familiarity with brand management is a plus More...

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