Clinical Contact Center Supervisor - Boulder Colorado

Company: VirtualVocations
Location: Boulder, Colorado
Posted On: 11/10/2024

A company is looking for a Clinical Contact Center Supervisor to oversee call center operations and staff performance.



Key Responsibilities

Supervise call center staff and manage performance expectations
Monitor call metrics and ensure compliance with client service levels
Develop and implement training programs and quality improvement initiatives


Required Qualifications

US RN License or Licensed Clinical Social Worker required
Recent psychology experience within a mental health facility or clinic
Five years of supervisory experience in a call center role or equivalent
Working knowledge of prior authorizations and benefit investigations preferred
General understanding of call management systems More...

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