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Senior Director, E-Commerce (Dickies) - Denver Colorado
Company: Vans Location: Denver, Colorado
Posted On: 11/11/2024
Senior Director, E-Commerce (Dickies) JOB TITLE: Senior Director, eCommerce (Dickies Americas) Location: Denver, CO OR Costa Mesa, CA Job Summary: Reporting to VP, Commercial Revenue, the Senior Director of eCommerce will be responsible for driving the Dickies eCommerce merchandising strategy and execution, day-to-day site operations, and consumer experience strategy for our eCommerce business. In this role, you will combine the need for consumer obsession, innovative thinking, data-based prioritization, and exceptional relationship management skills to successfully deliver an impactful brand experience that builds consumer connectivity. How You Will Make a Difference: - Lead the long-term vision of the eCommerce strategy and consumer experience, leveraging emerging digital shopping experiences, industry trends, and evolving consumer expectations.
- Develop overall eCommerce business strategy and direct related tactical activities with full P&L responsibility for the e-commerce business unit.
- Collaborate with marketing to present brand and product stories online in a compelling way that delivers a meaningful brand experience to the consumer and integrates with other brand channel messaging.
- Partner cross-functionally on the integration of eCommerce to develop multi-channel strategies, while increasing brand and product awareness through eCommerce platform.
- Oversee Performance and Retention channel teams to drive new customer acquisition, engagement, and customer retention strategies to maximize the D2C and Marketplace business units while increasing brand awareness and LTV.
- Develop strategies to deliver financial plans (sales, margin, contribution, inventory turns) including analyzing sales and productivity of items/categories to communicate results and create action plans.
- Partner with Finance, Marketing and Planning Department to forecast weekly/monthly sales, margins and review financial rollups.
- Oversee channel development strategies, prioritizing capabilities and influencing architecture and infrastructure requirements to fulfill eCommerce business strategy while remaining current with the latest eCommerce trends and technology.
- Provide guidance for product, UX and development teams in balancing viable solutions and delivering an elevated customer experience.
Skills for Success: - Successful experience and proven track-records with eCommerce, internet, and web production as well as product marketing and strategy experience.
- A growth mindset: leveraging past learnings, encouraging new ideas and smart risk-taking in self and others.
- Experience developing performance metrics.
- Management of Growth and performance channels and budget management. Proficient in MMM and MROI based models to understand channel blend and impact.
- Strong strategic and tactical skills, as well as technical skills to understand the E-Commerce market to create demand and generate revenues.
- Exceptional communication and presentation skills. Ability to present and lead executive conversations with the Executive Leadership Team.
- Strong interpersonal, collaboration, project management, and negotiation skills.
- Excellent analytical skills with the ability to interpret and translate data into actionable proposals.
- Strong ability to multi-task and prioritize complex demands of time and resources.
- Comfortable in changing, fast-paced environments with tight deadlines.
- Ability to effectively collaborate cross-functionally with Marketing, Merchandising, Design, Finance, and Supply Chain to establish and deliver website strategies.
- Ability to attract, hire, coach, and develop teams.
Educational/Position Requirements: - Years of Related Professional Experience: 12+ years
- Bachelor's degree in relevant field or related discipline with at least 12 years of experience in eCommerce & site operations.
- Minimum 10 years of experience leading eCommerce teams.
- Experience with Salesforce Commerce Cloud.
Special Physical and/or Mental Requirements: |
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