SVP Student Enrollment Services - Arvada Colorado

Company: VirtualVocations
Location: Arvada, Colorado
Posted On: 11/21/2024

A company is looking for a SVP, Student Enrollment Retention Services to lead call center operations and enhance student enrollment and retention.



Key Responsibilities

Drive operational excellence and performance in call center operations
Develop policies and processes to optimize student satisfaction and call efficiency
Collaborate with executive teams to align call center priorities with company strategy


Required Qualifications

10+ years of experience in a call center environment, with 5+ years in a leadership role in higher education
Experience managing teams of 200 or more
Proven track record of transforming and optimizing customer service operations
Experience managing enrollment targets through new enrollments and retention
Strong business acumen and technology savvy More...

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