Inbound Clinical Team Lead - Pueblo Colorado

Company: VirtualVocations
Location: Pueblo, Colorado
Posted On: 01/24/2025

A company is looking for an Inbound Care Team Lead responsible for overseeing a team of Inbound Clinical Specialists while also assisting patients.



Key Responsibilities

Mentor and coach an assigned team of employees
Ensure high-quality phone calls and achieve predefined metrics
Monitor patient queues and respond promptly to inquiries


Required Qualifications

Six months of inbound clinical experience while meeting all KPIs and SLAs
Proficient in Excel and/or Google Docs/Sheets
Able to coach and motivate employees through positive communication
Flexible and adaptable to new situations and environments
Disciplined and self-motivated with a drive to learn rapidly More...

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