Bilingual Front Office Clinic Manager - Spanish - Englewood Colorado

Company: ArchWell Health
Location: Englewood, Colorado
Posted On: 01/27/2025

Bilingual Front Office Clinic Manager - Spanish



5050 S Federal Blvd #3b, Englewood, CO 80110, USA * 797 Peoria St, Aurora, CO 80011, USA
Req #12631



Friday, January 24, 2025




Bilingual Membership Experience Manager II - Spanish
ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Job Summary
ArchWell Health is looking for a Membership Experience manager II to ensure a best-in-class experience for everyone who visits our centers. In partnership with the Center Manager, the Membership Experience
Manager II will be responsible for overseeing and monitoring the day-to-day operations of our centers in any area that pertains to the member with a focus on front office and member experience. This will include direct responsibility for center throughput, member outreach, monitoring metrics and sharing data with the team. This individual will be responsible for ensuring our colleagues go above and beyond to serve our senior members, including monitoring wait times, scheduling engaging programming in our activity center, and actively listening and responding to feedback. At the direction of the Center Manager, the Membership Experience Manager II is expected to provide supervisory support for clinical and non-clinical staff, assist with timekeeping, support operational initiatives, and generally ensure the clinic operates smoothly and in a timely manner. The ideal candidate will be passionate about creating a warm, welcoming environment for seniors, with an aptitude for process improvement. The Membership Experience Manager II will assist the Center Manager with center performance metrics including clinical quality of care, member satisfaction, staff satisfaction, productivity, revenue enhancement, managed care performance, and staff leadership.

Duties/Responsibilities

In partnership with the Center Manager, oversee and monitor a best-in-class customer service experience with demonstrated continuous improvement to member satisfaction scores
Respond to member inquiries, comments, and feedback across various platforms
Plan and provide training and coaching to center colleagues on member experience best practices and quality improvement
Oversee the daily activities of the center to ensure members have a positive experience, including monitoring call volumes and service level, wait times, ensuring follow up appontments are made, engaging members assigned to Archwell Health, maintaining supplies, and service recovery.
Set the programming schedule for member events in ArchWell Health's activity center
Assist the Center Manager with resolving member disputes
Provide coverage and take on additional responsibilities throughout the center in any way that serves the member, as needed


Required Skills/Abilities

Strong customer service orientation, with a warm and welcoming demeanor
Passion for providing a quality experience for our senior members
Must possess a high degree of emotional intelligence and integrity; driven and focused work ethic
Leadership experience preferred
Ability to proactively identify areas for improvement and take the necessary steps to close the gaps
High level of attention to detail and strong organization skills
Excellent written and verbal communication
Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and the public
Knowledge of healthcare functions, including clinical functions, medical billing and coding procedures, reimbursement practices, and quality improvement initiatives


Education and Experience

Bachelor's degree preferred, or equivalent experience
Minimum of three (3) years of experience in hospitality, healthcare, or another hightouch client services environment
Experience working in a clinic or healthcare setting preferred
Minimum of one (1) year experience Leadership/Supervisory experience in hospitality, healthcare, or another high-touch client services environment





Other details



Job Family
Center Admin Team

Pay Type
Salary

Min Hiring Rate
$65,000.00

Max Hiring Rate
$72,500.00






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