Workflow Documentation Coordinator - Denver Colorado

Company: VirtualVocations
Location: Denver, Colorado
Posted On: 01/29/2025

A company is looking for a Workflow Documentation Coordinator to resolve complex customer service issues and support Customer Experience Specialists.



Key Responsibilities

Provide top-tier support and troubleshoot complex escalated inquiries
Mentor Customer Experience Specialists and collaborate with other departments for long-term solutions
Draft, publish, and maintain web alerts and plan change communications


Required Qualifications, Training, and Education

At least 1 year of experience in an Allied call center handling inbound consumer support
High school diploma required; some college preferred
Proven success in Quality Assurance and Customer Satisfaction
Intermediate experience with Microsoft Office applications
Ability to manage multiple tasks in a fast-paced environment More...

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