Service Desk Manager - Lakewood Colorado

Company: VirtualVocations
Location: Lakewood, Colorado
Posted On: 01/30/2025

A company is looking for a Manager, Service Desk to lead a team in delivering exceptional service to managed service clients.
Key Responsibilities

Establish and monitor performance metrics to ensure operational excellence
Supervise and coach Service Desk staff while overseeing daily operations
Drive continuous process improvements and ensure compliance with regulations

Required Qualifications

Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or related field, or equivalent experience
10+ years of IT help desk experience, including five years in management
Network+ Certification preferred
Project management experience
Experience with ticketing systems and remote monitoring and management tools More...

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