Senior Manager of Resolution - Fort Collins Colorado

Company: VirtualVocations
Location: Fort Collins, Colorado
Posted On: 01/30/2025

A company is looking for a Senior Manager, Resolution Opportunities.



Key Responsibilities

Execute multiple projects and initiatives related to the Opportunities Resolution Team and Complaint Management program
Establish processes to ensure world-class customer service and compliance in complaint handling
Analyze complaint trends and provide insights for improving member experience


Required Qualifications

3+ years of management experience
5+ years of general customer service experience
Complaints management experience required
Experience in building and establishing new teams and functions
Bachelor or Associate Degree in a related field is a plus More...

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