CXO Trainer - DEN - Denver Colorado

Company: Dish
Location: Denver, Colorado
Posted On: 02/02/2025

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Job Duties and Responsibilities

This role requires you to support the organization and deployment of CXO training deliverables on-site at our Meridian location and in a remote capacity when required. In this role, you will be responsible for creating an exceptional onboarding experience for customer service agents, preparing them to exceed customer expectations from day one. You'll conduct a range of training sessions, including new-hire orientation, supplemental courses, and career advancement programs, for a variety of audience types including front line agents and corporate partners in both virtual and in-person formats as needed. Your role will require you to follow structured facilitation guides and adjust your teaching style based on class performance to ensure every agent understands key concepts.

Key Responsibilities:

• Maintain knowledge of best practices for facilitation and training requirements applicable to the organization and/or industry
• Follow predetermined teaching outlines on instructional methods to facilitate a variety of courses as indicated by business needs.
• Facilitate business information sessions to corporate audiences across the organization
• Stay connected with business updates by partnering with our curriculum team members within Train the Trainer Sessions and official curriculum change communications.
• Complete customer contact time to maintain proficiency of skills and knowledge of business changes
• Leverage business intelligence platforms to review results and drive exceptional learning experiences
• Perform other related duties as assigned
• Some domestic and international travel may be required
  Skills, Experience and Requirements
  
  A highly qualified candidate for this position will possess a Bachelor's degree from a four-year college or university, one year of related experience, or equivalent combination of education and experience. In this role, you will be required to leverage excellent verbal and written communication skills with the ability to facilitate at a high level to both technical and non-technical audiences. A CXO Trainer is approachable and able to quickly find common ground to solve problems for the good of all within a training environment.
  
  Skills and Qualifications:
  
  • Excellent written and verbal communication skills with the ability to clearly and concisely present complex technical information to both technical and non-technical audiences, including executive leadership
  • Demonstrate flexibility and reliability, including the ability to work varied shifts including holidays and weekends
  • Ability to explain concepts, answer questions and make an audience feel comfortable
  • Ability to to analyze data and strategically adjust methods to drive performance results
  • Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form
  • Intermediate proficiency in Google Suite
  • Ability to deal with problems involving several concrete variables in standardized situations
    
    Visa sponsorship not available for this role
    
    Salary Ranges
    
    Compensation: $54,650.00/Year - $78,100.00/Year
    Benefits
    
    We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
    
    The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
    
    Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
    
    The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. More...

        

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