Identity Theft Specialist - Denver Colorado

Company: VirtualVocations
Location: Denver, Colorado
Posted On: 02/04/2025

A company is looking for a White Glove Specialist to assist customers with identity theft issues.



Key Responsibilities

Assist customers with confirmed and potential identity theft events
Perform tasks on members' behalf with a Limited Power of Attorney (LPOA) and contact creditors for disputes
Assist with lost and stolen credit card events and handle Member Services calls when necessary


Required Qualifications

Previous experience in a call center dealing with sensitive information and high escalation situations
Ability to stay informed about products, subscription features, and identity security regulations
Reliable home internet with a minimum download speed of 50 mbps and a dedicated workspace
Proficient knowledge in Salesforce and Google Suite
Exceptional soft skills to handle calls under pressure More...

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