Call Center/Customer Sales & Service - up to 38k - Colorado Springs Colorado

Location: Colorado Springs, Colorado
Posted On: 02/07/2025

AppleOne is in partnership with Comcast to assist in the growth of their Colorado Springs Loyalty/Retention Service Center.



YOU'RE A KEEPER



Smart, intuitive and persuasive -

you build relationships that last.



For any number of reasons, customers may feel the need to make a change either to a lower level of XFINITY service or even a different carrier. Your job is to convince them that XFINITY can meet their changing needs better - and keep them in the "family."



Equal parts detective, ally, troubleshooter and negotiator, you'll use your outstanding communication and listening skills to "bond" with the customer - relating to their situation and identifying/addressing their concerns. Using a thorough knowledge of our products, plans and packages, you'll re-ignite the customer's enthusiasm for all things XFINITY. And once they're convinced, you'll be ready to upsell new XFINITY products/services that meet their unique needs.



To qualify, you must have a high school diploma or its equivalent, along with 1-2 years of sales experience, ideally in a high-volume call center environment. You'll also need the flexibility to work weekends, evenings and/or overtime hours as needed. Fluent in another language? Certain locations have amazing bilingual opportunities available!



In return, we offer an extensive paid training program (including real-time "shadowing" of successful Retention professionals) and an attractive base salary, plus commission on the accounts you retain and/or upsell.



If you're the Keeper we're seeking, and you'd like to be part of our exceptional team, we'd like to hear from you.



Comcast is an Affirmative Action/EEO employer M/F/D/V



Apply for this great position as a loyalty specialist today! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status. More...

Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.