CCaaS Architect - Hartford Connecticut

Company: VirtualVocations
Location: Hartford, Connecticut
Posted On: 11/21/2024

A company is looking for a Contact Center as a Service (CCaaS) Architect responsible for designing, implementing, and managing cloud-based contact center infrastructure.



Key Responsibilities

Architect and implement CCaaS solutions using Terraform for infrastructure management
Collaborate with cross-functional teams to define requirements and implement best practices
Monitor and optimize contact center performance for high availability and scalability


Required Qualifications

Bachelor's or Master's degree in a relevant technical field or equivalent experience
7+ years of experience in CCaaS architecture and implementation
3+ years of hands-on experience with Terraform and infrastructure as code practices
Strong knowledge of cloud platforms (AWS, Azure, GCP) and their CCaaS offerings
Experience with VoIP, SIP, and other telephony protocols More...

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