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Director Of Sales - Norwalk Connecticut
Company: HEI Hospitality, LLC Location: Norwalk, Connecticut
Posted On: 01/30/2025
About UsHEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry-leading tools, training, and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI, we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.OverviewResponsible for total room, banquet, catering, and room rental revenue, yield strategies, implementation, and accountable to a market performance and meeting budget, forecast, and optimal business mix targets. Strategies to include market mix, pricing, status, and direct sales. The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for a branded, upscale hotel in Connecticut.Responsibilities - Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date, and space commitments for group room sales within the hotel.
- Recruit, interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
- Ensure training programs are conducted regularly and HEI standards of performance are met. Give guidance and counsel staff toward improvement.
- Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly forecast, lead management system, group booking pace report, star reports, and sales meeting minutes.
- Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets.
- Develop and conduct persuasive verbal sales presentations to prospective clients.
- Initiate preparation of computerized annual business plan and execute plans as outlined, critically examining and adjusting as deemed necessary by current market conditions.
- Organize and/or attend scheduled sales department, executive committee, and related meetings.
- Knowledge of travel industry, current market trends, and economic factors.
- Ability to access, understand, and accurately input information using a moderately complex computer system.
- Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel.
- Prepare, implement and compile data for the strategic sales plan, monthly reports, annual goals, sales budget, forecasts, and other reports as directed/required.
- Develop rates, group sales, and catering deployment strategies through review of competitive data, demand analysis, and mix management.
- Professionally represent the hotel in community and industry organizations and events.
- Oversee departmental matters as they relate to federal, state, and local employment and civil rights laws.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.Qualifications
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