VTC TECHNICIAN WITH SECURITY CLEARANCE - Washington DC

Company: Tygart Technology Inc
Location: Washington, DC
Posted On: 09/19/2024

Tygart is currently seeking a VTC Technician to support telecommunications initiatives for a DoJ customer. The ideal candidate will have practical experience operating and maintaining VTC infrastructure devices. This position requires that the candidate have a current Top Secret security clearance and be able to obtain Poly. Responsibilities include: Provide basic administration of VTC systems including all updates, changes, audit reporting, and operating procedures, including all Tier 3 user support and system coordination
Provide Tier 2-3 VTC support including all VTC call scheduling and remote conference and streaming support.
Provide scheduling, inter-agency conference, and telephone device support coordination
Provide Tier 3 troubleshooting support
Provide Tier 2 support related to Unified Communications (UC), Desk Top Environment (DTE), and other integrated conference activity. Qualifications
The ideal candidate will have the following:
An active Top Secret security clearance and be able to obtain Poly
Bachelor's degree in Engineering, Information Technology, Computer Science, or related field
Three (3) years of experience operating and maintaining VTC infrastructure devices
Executive level support experience desired
Working knowledge of Windows Office 2013, Windows 7 operating systems, and newer versions is required
Ability to travel to locations for installation and/or troubleshooting systems as needed
Must be able to work well under pressure, possess excellent oral and written communication skills, and have excellent organizational skills. More...

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