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Assistant Guest Relations Manager - Motto by Hilton DC City Center - Modus by PM Hotel Group - Washington DC
Company: PM Hotel Group Location: Washington, DC
Posted On: 09/20/2024
Assistant Guest Relations Manager - Motto by Hilton DC City Center - Modus by PM Hotel Group Job Category: Front DeskRequisition Number: ASSIS014650Apply now - Posted: August 22, 2024
- Full-Time
- On-site LocationsMotto DC City Center 627 H St NW Washington, DC 20001, USAMotto DC City Center is one of DC's first Micro Hotels. Motto is unique and embraces the diverse flavor of hundreds of different locations and personalities. We desire to create a welcoming space, that's unique to the locale, that serves our guests like the helpful host team members aspire to be. This position is non-exempt and reports to the Director of Guest Services.Who We Are
- Passionate - about hospitality and fostering an environment where associates will thrive.
- Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
- Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
- Innovators - we are a lifestyle hotel management company that is constantly evolving. We embrace change.
- A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
- A company that has a culture of promoting from within.
- Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 8 years.What You Will Be Doing
- Take full ownership of the Guest Relations Department. Hold yourself and others accountable, set clear expectations and address issues directly.
- Involve yourself in the day-to-day operations, adjusting your schedule if needed to provide support to all three shifts.
- Lead by example; show integrity by always doing the right thing, even when no one is looking.
- Hire, coach, develop, and train your team, upholding our service culture and brand standards.
- Personalize experiences and connect guests to the unexpected in our city.
- Maintain a positive, supportive environment that drives colleague engagement.
- Collaborate with other departments, proactively planning the guest experience.
- Treat the colleague experience as you would our guest experience.
- Continuously consider the bigger picture and understand your impact on the team, the hotel, and the company.
- Provide exceptional personalized service and experiences to guests.
- Have passion and knowledge of the city and the hotel's neighborhood.
- Think on your feet, use good judgement and problem solve in a fast-paced environment.What We're Looking For
- Passion for hospitality and providing excellent guest service.
- A curious, creative, dynamic leader who is unsatisfied with the status quo.
- Inspiring and motivational leader with a focus on development.
- 3+ years of hotel experience, at least 2 of them in a leadership role.
- Professionalism and exceptional communication skills.
- Experience in coaching, mentoring, and leading others.
- In-depth knowledge of our local neighborhood and city.
- Able to be on your feet for long periods of time.
- Understanding that you have the greatest impact on our guests' experience.What's In It for You
- Generous health, dental and vision insurance, plus 401K, all available on day 1!
- Comprehensive onboarding and training plan.
- Coaching, feedback, and mentorship.
- Personalized development plan.
- Leadership courses to improve your effectiveness.
- Monthly fitness and transportation credits.
- Unlimited PTO and 9 paid holidays.
- Opportunities to volunteer and give back to our local communities.
- Tuition reimbursement opportunities.Non-Negotiables (Our Core Values)
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